General Questions

1. How can I book a flight ticket on your website?
   To book a ticket, simply enter your departure and arrival cities, travel dates, and the number of passengers in the search bar on www.vatafly.com homepage. Choose a flight from the results, provide passenger details, and proceed with payment to confirm your booking.

2. Can I book tickets for international flights?
   Yes, our website offers both domestic and international flight options.

3. Can I book tickets for a group?
   Yes, you can book for multiple passengers in a single transaction. For larger groups, you may contact our support team for assistance.

Payment & Refunds

4. What payment methods do you accept?
   We accept major credit/debit cards, online banking, and digital wallets. We also offer credit and monthly payment options exclusively for our customers.

5. What is the cashback policy?
   Customers are eligible for cashback on specific promotions or tickets. Details will be displayed during the booking process. Cashback is credited to your account after the journey.

6. Can I pay in installments?
   Yes, you can select our monthly payment plan at checkout. Terms and conditions apply.

7. How do I request a refund?
   Refunds depend on the airline’s policy. To request a refund, visit the "My Bookings" section and select the ticket you wish to cancel. Refund timelines and charges will be shown before confirming the cancellation.

Managing Bookings

8. How can I check my booking details?
   You can view your bookings by logging into your account and navigating to the "Manage My Bookings" section.

9. Can I change my travel dates or destination after booking?
   Yes, but changes are subject to airline policies and additional charges. Use the "Manage Booking" option on our website to modify your ticket.

10. Can I cancel my ticket?
    Yes, you can cancel your ticket through the "My Bookings" section. Cancellation fees and refund policies depend on the airline and ticket type.

Special Services

11. Do you offer discounted tickets for students or senior citizens?
    Yes, we occasionally offer special discounts. Check our promotions page or you may contact our support team for details.

12. Can I request special assistance for my flight?
    Yes, during the booking process, you can request wheelchair services or other assistance.

13. Do you provide travel insurance?
    Yes, you can add travel insurance to your booking for an additional cost. You may contact our support team for details.

Account & Support

14. Do I need an account to book a ticket?
    No, you can book as a guest. However, creating an account allows you to manage bookings, earn cashback, and access exclusive deals.

15. How can I contact customer support?
    You can reach our 24/7 call center by phone, email, or live chat. Visit the "Contact Us" page for details.

If your question isn’t listed here, feel free to contact our support team support@vatafly.com .

We're Always here to help!